Everything brokers ask
before they book.
What a SufSol VA actually does hour by hour, what the first week looks like, how we handle access to your systems, what it costs next to a US hire, and straight answers to the questions that come up on every call.
The real comparison
is not against nothing.
Most brokers are already paying for this work, either in salary or in their own hours. Here is how the three options actually line up.
What actually happens
between 9 and 6.
A typical full time day in your timezone. Part time VAs run the same sequence inside the block you choose.
Inbox triaged before you open it
Overnight email is sorted, spam and noise cleared, anything urgent flagged at the top with a one line summary so you know what matters in thirty seconds.
New leads answered
Every inquiry that came in overnight gets a personalized first response, logged in the CRM with a next action and a date attached. No lead sits waiting.
Listing and MLS work
Photos uploaded, descriptions drafted, MLS fields corrected, showings coordinated with the other side. Your listings go live without a single message from you.
Pipeline hygiene
Stale contacts re-engaged, duplicate records merged, stages corrected, tasks closed out. The CRM ends the day cleaner than it started.
Transaction follow ups
Documents chased, deadlines confirmed, vendors and lenders nudged, timelines updated so nothing between contract and close depends on your memory.
End of day summary in your inbox
What was handled, what needs your decision, and what is queued for tomorrow. One short message instead of a status meeting.
From first call to fully
operational in seven days.
Onboarding is our job, not yours. Here is the exact sequence from the discovery call to your VA owning the work.
Discovery call
A 30 minute call where we map your workflow, your tools, and the three things eating the most time. You leave with a written scope of what your VA will own.
Match and NDA
We select your VA from the trained bench based on your stack and your workload. NDA is signed before anyone sees an account.
Access and system training
Delegated access is set up through your password manager. Your VA trains on your CRM, your templates, your tone, and your listing process.
Supervised start
First real tasks run with our review on top of them. You approve the first batch of outbound so the voice is right before anything scales.
Fully operational
Your VA owns the agreed scope end to end, with a weekly summary and a direct line to the founder if anything needs adjusting.
Your client data never
leaves your systems.
Handing someone your CRM is a real decision. This is how we make it a reversible one.
NDA before access
A mutual non disclosure agreement is signed by SufSol and by the assigned VA before a single account is opened. Client lists, pricing, and deal detail are covered explicitly.
No shared passwords
Access is granted through your password manager or as a delegated user inside your own systems. Credentials are never sent over email or chat, and you can revoke everything in one click.
Data stays in your systems
Client data is worked on inside your CRM, your drive, and your inbox. VAs are not permitted to copy records into personal accounts, personal devices, or unapproved tools.
Auditable and reversible
Because access is delegated rather than shared, every action shows up under a named user in your own audit log. Offboarding is a permission change, not a scramble.
Answers, without
the sales language.
If something is not covered here, ask it on the call. We would rather answer it before you sign than after.
What happens if the VA is not a good fit?
You tell us and we replace them at no cost. There is no replacement fee and no waiting period. We keep a trained bench specifically so a swap takes days rather than weeks.
The incoming VA inherits the SOPs and notes the previous VA built on your account, so you are not starting onboarding from zero.
Do the VAs need my logins and passwords?
They need access to the systems they are working in, but you never send a password over email or chat. We set access up through your password manager or through delegated user accounts inside your CRM and email, so you can revoke any access instantly and see exactly what was touched.
What hours do they work?
Full time VAs cover a standard US business day in your timezone, 9am to 6pm with a lunch break. Part time VAs cover a consistent block you choose, usually mornings, so your follow ups go out while your leads are awake.
Who manages the VA day to day?
You do, for the work itself. We manage everything around it: performance, attendance, training, payroll, and coverage when they are out. If something is off, you message us instead of managing a personnel issue yourself.
What tools and CRMs are they trained on?
Your VA is trained on your stack before day one. That includes the major real estate CRMs, MLS portals, transaction platforms, email and calendar suites, and the AI tools they use to draft, summarize and clean data faster than a standard assistant.
If you use something niche, we build the training around it during onboarding rather than asking you to teach it.
What does the AI training actually mean?
It means the VA is fluent in using AI to do the same work faster and more consistently: drafting follow up copy in your voice, writing listing descriptions, summarizing long email threads, cleaning messy CRM exports, and turning market data into a readable report. The AI drafts, the VA checks and sends. Nothing goes out unreviewed.
How long until they are actually productive?
Fully operational inside the first week. Onboarding, access setup, and system specific training happen before their first day on your account, so week one is real work rather than orientation.
Is this a contract? Can I cancel?
Month to month, no long term contract. Cancel with 14 days notice and you are done. There is no setup fee, no recruiting fee, and no penalty for leaving.
Is my client data safe?
An NDA is signed before any account access is granted. VAs work from a dedicated machine with disk encryption, use your password manager rather than storing credentials, and are not permitted to move client data into personal accounts or unapproved tools.
Can I start part time and move up later?
Yes, and most brokers do. You can move from part time to full time at any point and keep the same VA, so you are not retraining someone new when your volume grows.